Privacy Policy

Last Updated: August 18, 2026

At Emroneel, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how Emroneel collects, uses, stores, and protects your information when you visit our website, create an account, place an order, subscribe to our updates, or otherwise interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us, including:

Full name
Email address
Mobile/phone number
Billing and shipping address
Account login information
Order and purchase details
Payment-related information
Information provided when contacting customer support
Product reviews, feedback, and other information you voluntarily provide

We may also automatically collect certain information when you use our website, such as:

IP address
Browser and device information
Operating system
Pages visited
Products viewed
Website usage and interaction information
Referring website or source
Cookies and similar technologies

2. How We Use Your Information

We may use your information to:

Process and deliver your orders
Provide order confirmations and shipping updates
Process payments
Create and manage your customer account
Provide customer support
Process returns, refunds, exchanges, and cancellations
Improve our products, website, and services
Personalize your shopping experience
Prevent fraud, misuse, and unauthorized activity
Maintain website security
Send important service-related communications
Send promotional emails, messages, or offers where permitted and where you have provided the required consent
Comply with applicable legal and regulatory requirements

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

Emroneel generally does not store complete card numbers, CVV numbers, UPI PINs, passwords, or other sensitive payment credentials on its own servers.

Payment information is handled by the relevant payment service provider according to its own privacy and security practices.

4. Cookies

Our website may use cookies and similar technologies to improve functionality and provide a better shopping experience.

Cookies may be used to:

Keep products in your shopping cart
Remember your preferences
Keep you logged into your account
Understand how visitors use our website
Improve website performance
Measure advertising and marketing effectiveness
Provide relevant content or advertisements

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

5. How We Share Your Information

We do not sell your personal information as a commodity.

We may share necessary information with trusted third-party service providers when required to operate our business, including:

Payment processors
Shipping and delivery partners
Website hosting and technical service providers
Analytics and performance providers
Marketing and communication service providers
Customer support tools
Fraud prevention and security providers
Professional advisers where necessary

These parties may receive only the information reasonably necessary to perform their services.

We may also disclose information when required by applicable law, legal process, government authorities, or to protect the rights, safety, and security of Emroneel, our customers, or others.

6. Marketing Communications

If you subscribe to our newsletter or promotional communications, we may send information about:

New collections
Product launches
Special offers
Discounts
Promotions
Events
Other Emroneel updates

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the communication or by contacting us.

Unsubscribing from marketing communications will not stop essential communications relating to orders, payments, accounts, or other services.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account information, including keeping your password confidential.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Completing transactions
Providing services
Maintaining business and transaction records
Resolving disputes
Preventing fraud
Complying with legal, tax, accounting, and regulatory requirements

When personal information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

9. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the ability to:

Request information about the personal data we process
Request correction of inaccurate or incomplete information
Request deletion of personal information where legally applicable
Withdraw consent where processing is based on consent
Opt out of promotional communications
Raise a privacy-related complaint or grievance

Requests may be submitted using the contact details provided below.

Where required, we may need to verify your identity before processing a request.

10. Third-Party Links

Our website may contain links to third-party websites, applications, social media platforms, payment services, or other external services.

Emroneel is not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

11. Children’s Privacy

Our website is intended for general consumers and is not knowingly designed to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If we become aware that personal information has been collected in violation of applicable requirements, we will take reasonable steps to address the situation.

12. International Data Transfers

Some of our service providers may process or store information outside India.

Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable laws and appropriate safeguards.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable laws.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this page periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Emroneel

Email: [your official email address]

Phone: [your customer support number]

Business Address: [your registered business address]

Website: emroneel.com

We will make reasonable efforts to respond to privacy-related requests within the timeframe required by applicable law.

15. Grievance / Privacy Complaints

If you have a concern regarding the handling of your personal information, you may first contact us using the details above so that we can investigate and resolve the matter.

Where applicable, you may also exercise any rights or pursue remedies available under the laws and regulations governing data protection and consumer protection in India.

By using Emroneel.com, you acknowledge that you have read this Privacy Policy and understand how your information may be collected and used as described above.